These terms and conditions of service (hereinafter, the "Terms and Conditions") constitute a contract between the Users (as defined below) and the company FERSI S.A., CUIT 30-68246273-2, with address at Av. Eduardo Madero 942, 7th Floor, “C” office, Ciudad Autónoma de Buenos Aires (hereinafter, "AL2" and together with the Users, the "Parties") and govern the access, visit, use and any interaction generated through the website www.al2.com.ar (hereinafter, the " WEBSITE") and/or the MOBILE APPLICATION provided by AL2 (hereinafter, the "MOBILE APPLICATION") including the provision of the Services (as defined below).
Users who access and/or make use of the WEBSITE and/or the MOBILE APPLICATION (hereinafter, the “Users”) will be subject to these Terms and Conditions. Users agree to read, understand and accept all the conditions established in these Terms and Conditions, at the time of requesting their registration as a User in the terms of these Terms and Conditions.
The Terms and Conditions are mandatory and binding for any person who wishes to access and/or use the WEBSITE and/or MOBILE APPLICATION and/or the services offered therein. Hereinafter this person will be referred to as "User". Any person who does not accept these Terms and Conditions must refrain from using the SITE and/or the MOBILE APPLICATION.
> The Terms and Conditions that Users read, understand and accept to access, visit, use and/or register on the WEBSITE also include the company's Privacy Policies and current complementary documents.
Entering the WEBSITE and registering by the User and/or downloading the MOBILE APPLICATION implies the tacit acceptance of these Terms and Conditions and the other policies and principles that govern the relationship.
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SCOPE OF SERVICE
- AL2 provides the MOBILE APPLICATION and the WEBSITE, which constitute digital tools through which the User may: - Pay and Collect with a QR code in person, according to the procedure described in Annex 1 attached hereto. - Transfers of funds to other Users from the Virtual account (“P2P”) and/or to own or third-party virtual or bank accounts (CVU-CBU). - Transfers made from local bank accounts of the User or another owner. - - Transfers from any Account, or from virtual accounts of other platforms (including transfers through the “CUENTA VIRTUAL UNIFORME” -CVU- Payment of services, according to the procedure described in Annex 2 attached hereto. - Any other transaction that AL2 implements in the future. The services indicated above are defined jointly as, the "Services" and each one individually as, a "Service".
- The User agrees to pay AL2 a cost and/or remuneration established by AL2 for the use of the Services. The value of the cost and/or remuneration will be established by AL2 and may be reviewed and/or adjusted on a monthly and/or periodic basis, at the sole discretion of AL2 The value of the cost and/or remuneration required by AL2 will not include the costs applied by cell phone companies for data transmission services. Each Registered User may request to cancel their registration at any time without such decision generates rights of indemnity or compensation for the User.
- AL2 reserves the right to totally or partially modify the Service provided at any time. If a Registered User continues to use the Service after these modifications, said Registered User will be considered to have implicitly accepted the modifications to the Service.
- The length of service provided by AL2 will be indeterminate. Notwithstanding the foregoing, AL2 is authorized to terminate or suspend the provision of any Service and/or any of the content offered at any time and without explanation of cause and without such decision generating for the User rights to compensation or compensation.
- A Registered User may not assign, transfer, delegate or dispose of the rights or obligations derived from the acceptance of these Terms and Conditions, totally or partially.
- The User authorizes AL2 to deduct and retain the costs and/or remuneration or any other amounts due from the available funds in your payment account.
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SERVICE OPERATION
The User will give instructions to AL2 (hereinafter, the “Application”), granting the payment, collection or transfer instructions that they wish to carry out through the Virtual Account in order to carry out any of the operations provided for in these Terms and Conditions, indicating in each case the beneficiary thereof. No Request will be considered performed and AL2 will not assume any responsibility or liability until:
AL2 has accepted the Request, which it may reject; and has verified that there are sufficient funds in the User's Virtual Account (provided that the Request involves a payment or transfer).
The execution of the Request shall be understood as acceptance by AL2. AL2 reserves the right not to process those Requests that are incomplete or in which there are discrepancies between the data provided by the Users and the data actually entered into AL2, or in the event that AL2 considers it pertinent, without the need to justify its decision. The User is solely responsible for the Requests and their consequences. AL2 will not verify the cause or obligation that originated the Request, nor the other circumstances related to the Request, nor is it responsible for delays in its execution.
The User who has been disabled, or whose account has been suspended under the terms of this agreement, may not use the SERVICE.
2.1.-The User grants AL2 an irrevocable mandate to carry out all the actions tending to fulfill the Requests. The irrevocable mandate granted by the User implies an instruction issued by the User in favor of AL2 to dispose of the funds available in his Virtual Account in his name in favor of the beneficiary indicated in the Application..
This irrevocable mandate implies an instruction from the User in favor of AL2 to receive and credit the funds in their Virtual Account, or in a third-party bank account, in accordance with their instructions given in the Requests. AL2 will keep the User's funds in his Virtual Account under the conditions and terms established in these Terms and Conditions and/or other special or particular conditions established for other AL2 products or services known and accepted by the User.
The accreditation and availability of funds for the Users in the Virtual Account will be immediate, crediting the amounts incorporated by the Users with less the discounts agreed with AL2 (if any), taxes and perceptions (if applicable). Notwithstanding the foregoing, after the accreditation and availability of funds, AL2 may debit sums of money for chargebacks and other subjects. In no case will the funds available in the Virtual Account accrue interest in favor of the User.
2.2.- For security reasons, the funds that are credited to the Virtual Account and/or that are in the process of being credited may remain indefinitely unavailable when, at AL2's sole discretion, there are strong suspicions of illegalities, fraud, excessive amount of operations or transactions that may be fraudulent and/or excessive requests for refunds and/or chargebacks, or any other act contrary to these Terms and Conditions and/or suspected violation of legal precepts for which AL2 must respond. AL2 may determine a maximum amount for Requests, an amount that may vary according to the type of Request and/or at the discretion of AL2 without prior notification to the user. AL2 may, when requesting the User, provide the information it deems necessary to carry out the investigation of the operations that are suspicious.
2.3.- Any transfer from the Virtual Account to another CVU or to a bank account is irrevocable. The confirmation by AL2 will be done through a confirmation message for each particular Request.
2.4.- The User of the Virtual Account may request adjustments from AL2 regarding the charges charged to his Virtual Account under the following modalities:
Reversals: The transfers of funds instructed by the User can be reversed at their request within 48 hours of execution, provided that they have the express authorization of the holder of the destination account.
Chargebacks: These are the reversals of operations that, even when previously authorized or paid, are considered irregular by AL2. Chargebacks made on the Virtual Account will be reflected in the Account statement, detailing the concept.
Ignorance of operations: The User may ignore the operations imputed in his Virtual Account for up to 5 days from the date of the operation. The facts of the request may be made by Mail ( soporteAL2@al2.com.ar ) or by the channels that AL2 makes available in the future. Once the case has been analyzed and, if applicable, adjustments will be made to the User's Virtual Account.
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USER
3..1. Requirements: The User is any human or legal entity who accesses and/or uses a Service. In this way, whoever accesses, visits, and/or uses a Service has the quality of "User" in the terms indicated above.
All Users must be of legal age and have the legal capacity to contract, in accordance with current and applicable regulations.
All Users must also have the permits, licenses or special qualifications established by the applicable regulations, to carry out the operations proposed through the Service.
The User who has been disqualified, sanctioned, or whose Virtual Account has been suspended in accordance with these Terms and Conditions, may not use the Service.
In the event that a User registers as a representative of a company, he must have sufficient authority to contract, manage and dispose of the assets of that company, and to accept these Terms and Conditions.
It will not be possible to take on the character of User and therefore use the Services, if the person does not have residence in the territory of the Argentine Republic.
The User declares to know the text of Law No. 25,246 and 26,268 and its amendments on Prevention of Money Laundering and Financing of Terrorism, its regulations and complementary norms. In turn, it undertakes to provide all the information or documentation that is required by AL2 in order to strictly comply with the aforementioned regulatory framework, as well as those that are issued in the future. Given the case, AL2 may deliver said information and/or documentation to the competent authorities.
The user declares that the funds used to operate with AL2 come from lawful activities related to the declared activity(ies) and, where appropriate, with the origin of the funds accredited through the documentation presented.
3.2. Registration: In order to have access to the Services offered, the User must register on the WEBSITE and/or the MOBILE APPLICATION, compulsorily completing the registration process. The fields must be completed with your personal and/or company information in a complete, exact, precise and true manner.
The User declares under oath that the information provided is true and that he has sufficient capacity to use and provide the data with which he registers and performs the operations for which he registers. Likewise, all Users undertake to update the registered information without the need for a requirement by AL2 for such purposes and effects.
The User guarantees and responds, in all cases, for the veracity, validity and authenticity of the personal and corporate data and information provided, being the sole and exclusive responsible for it. Al2 reserves the right to request additional data or information in the case of Users who carry out operations that require additional authority required by law or by the current or future policies of the WEBSITE and/or the MOBILE APPLICATION.
AL2 reserves the right to request documentation or proofs at any time to corroborate the veracity and accuracy of the personal and/or corporate data provided by the User. As well as to temporarily or permanently suspend those Users whose data could not be confirmed.
AL2 reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation for the User.
With the registration, the User grants his consent and expressly authorizes AL2 to inform any competent authority of the respective information, in the event that it is requested by the legally established means and without the need for prior consultation or notification to the User.
The User disclaims AL2 from any responsibility if, for any reason not attributable to it, the notifications made to him, within the framework of this contractual relationship, to his email address, were not received by him in the following cases : (i) because your mailbox storage capacity has been exceeded; (ii) because it is disabled; and/or if it will not be possible to access for any reason not attributable to the entity.
3.3. Registration process: In the registration process, the User will create a Key associated with their E-Mail address. The Password is secret and non-transferable and, therefore, the User assumes the consequences and/or risks of its disclosure to third parties, releasing AL2 from any liability that derives or could derive from it. It is established that the use of the Password, DNI, and E-mail of the User will always be the responsibility of the User. The User undertakes to maintain the confidentiality of the Key and will be solely responsible for the operations and Requests made in the Virtual Account. AL2 may consider that all instructions have been issued validly, legitimately and authentically from the User. The User will hold AL2 harmless for the improper use of the Password or E-mail, the User being solely responsible for its use and being liable for the consequences of its disclosure to third parties.
The User must authenticate their User E-mail in the process of registering the Virtual Account product. To do this, AL2 will send a request for confirmation of the User's E-mail to the e-mail address entered by the User in the registration form.
3.4. Use of the Account: Once registered, the User will access the Virtual Account from the MOBILE APPLICATION login by entering their username and password. The Virtual Account is personal, unique and non-transferable.
The User is responsible for all the operations carried out in his Virtual Account and undertakes to notify AL2 immediately and reliably of any unauthorized use or entry of his Virtual Account.
The User declares to know and accept all the risks of unauthorized third parties accessing the information corresponding to his Virtual Account, for which he exonerates AL2 from any type of responsibility in this regard, acknowledging that AL2 has made its best technical efforts to effects that the information included in the system maintains the highest degree of confidentiality possible.
In this sense, any transaction ordered by the User will be valid only if the User uses the means specifically determined by AL2 on the WEBSITE and/or the MOBILE APPLICATION for that purpose. Instructions made through any other means other than those provided by AL2 will not be valid.
The User acknowledges and agrees that when carrying out transactions with other Users and/or Affiliated Merchants or third parties, they do so at their own will, freely giving their consent and at their own risk and responsibility. In no case will AL2 be responsible for direct damage, lost profits, or for any other damage and/or loss that the User may have suffered, due to the transactions carried out or not carried out through the Virtual Account.
The Virtual account is not a property of the User, but rather a tool that AL2 makes available to the User to access the Services. The sale, assignment, and transfer of the Virtual Account, any act of disposal in general and all its attributes (responsibilities, debts, credits) under any title is strictly prohibited.
3.5. Cancellation and/or suspension of the user: AL2 reserves the right at its sole discretion to temporarily or permanently suspend those Users whose personal data could not be reliably confirmed.
AL2 reserves the right, at its sole discretion, to immediately cancel the User's registration or unsubscribe in the event that the User violates any of the provisions established in these Terms and Conditions, the applicable laws, morality, public order, good customs and in particular, the infringement of intellectual and industrial property rights, personal data, the rights to honor, privacy and image, and property rights. The cancellation will not generate any type of right to material or moral compensation by the User. AL2 also reserves the right, at its sole discretion, to immediately cancel the User's registration or unsubscribe, in the event that fraudulent, deceptive, unusual, misleading, or contrary activity is detected or suspected. the nature of the WEBSITE and the Services available there.
3.6. Communications: The User agrees to receive and be considered notified through the MOBILE APPLICATION or to his email reported at the time of registration, of all communication made by AL2, including those that have changes of any kind in the services, the conditions established in this contract and its annexes, as well as responses to claims and/or requests that need to be transmitted.
The communications existing at the time of the User's registration are presumed known by said User.
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COMPENSATION, EXPENSES AND TAXES
The User acknowledges and agrees that AL2 may apply charges or collect a fee and/or commission and/or expenses and/or taxes (including, but not limited to withholdings for tax on bank debits and credits) for one or more Requests, as well as for the registration and adherence to the Virtual Account system, in which case the User will be previously informed.
The AL2 User expressly authorizes AL2 to debit his Virtual Account and/or to offset any other future income of funds from his Virtual Account or with any other sum that belongs to the User and is in the possession of AL” and/or claim the User to pay through the payment instrument that AL2 defines; Any amount that may be owed derived from the use of the Virtual Account or any other credit product that they have available with AL2, even after the resolution or termination of the relationship that arises by virtue of these Terms and Conditions.
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USE OF THE WEBSITE AND/OR THE MOBILE APPLICATION
Without prejudice to other measures, AL2 may temporarily suspend or permanently disable a User's account, initiate the actions it deems pertinent and/or suspend the provision of its Services (a) if any current law or regulation is broken, or any of the stipulations of the General Terms and Conditions and other policies or Annexes or complementary documents of AL2; (b) if you breach your commitments as a User; (c) if, at the discretion of AL2, any conduct or acts that are malicious, fraudulent, misleading or misleading are incurred; (d) if the identity of the User cannot be verified or any information provided by the User is erroneous or false.
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INTELLECTUAL PROPERTY PROTECTION
AL2 respects and will enforce the intellectual property rights of third parties on the WEBSITE, without guaranteeing a result. In Addition, AL2 reserves the right to take all the measures it deems appropriate to safeguard the intellectual property rights of third parties on the WEBSITE, which may include suspending the user's Virtual Account and/or informing the holders of the rights of intellectual property or to the judicial authorities some of the personal data of the Users whose publication has been denounced.
The User accepts that all the elements of the WEBSITE and of each of the Services provided through it, including but not limited to, and in no case limiting or excluding, codes, design, structure, information, logos, software, hardware, bases of data, development, domains, platform and materials contained in the WEBSITE, are legally protected as intellectual and industrial property rights of AL2 or third parties, which is why the User agrees not to enter, disseminate, transmit, reproduce, transform, modify, rent, lend or make available to third parties any type of information, element, content, etc., that implies a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to AL2 or to third parties.
The User must use the WEBSITE and each of the Services contained therein solely for personal use, agreeing not to directly or indirectly carry out a commercial exploitation of the elements and information obtained through the WEBSITE.
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EXCLUSION OF GUARANTEES AND RESPONSIBILITIES
7.1 AL2 only provides a service of balance transfer by Virtual Account and order of the Users according to the conditions established in these Terms and Conditions, Requests and under the rules of the mandate provided in art. 1319 and those under the Civil and Commercial Code of the Argentine Republic. Under no circumstances shall the loading of the Virtual Account imply a loan from the client, nor will it be considered a bank deposit, for which the funds credited therein will not be guaranteed by Servicio Electrónica de Pago S.A., nor shall they generate any interest. When using the Virtual Account, the User irrevocably grants AL2 a mandate to carry out at all times all the operations included in these Terms and Conditions.
The User is responsible for the information provided when using the Virtual Account, being responsible for any error in the loading of information or in the Requests. AL2 does not intervene in the relationship between the Affiliated Merchants and/or beneficiaries or targets of a Request and the User. The User expressly assumes all liability to its counterparties and undertakes to hold harmless AL2, its officials, directors, legal representatives, employees, agents, its affiliates and/or controllers and to indemnify it (including, but not limited to, the fees and costs legal that could reasonably correspond) for any liability and/or damage and/or judicial, administrative and/or extrajudicial claim that they present due to and/or occasion of the operations carried out, as well as for possible sanctions and/or claims that could be imposed consumer protection and/or trade loyalty agencies and/or any other competent body. Any claim by Users regarding the products and/or services purchased must be made directly to the Affiliated Business or its vendor. Notwithstanding the foregoing, AL2's legal liability to the User and/or any third party, except fraud, will be up to the value resulting from the amount of the transaction involved.
AL2 will make its best efforts and will put into operation all means to provide a satisfactory experience to the User. Notwithstanding the foregoing, it does not guarantee the availability and continuity of the operation of the WEBSITE and/or the MOBILE APPLICATION, nor that they function free of errors, computer viruses or other harmful mechanisms.
AL2 MAKES NO WARRANTY, nor will it be understood that there are any implied warranties of merchantability, production success, results or suitability for the particular purpose of its Users.
Los Usuarios exoneran de todo tipo de responsabilidad a AL2 por daño directo, lucro cesante o cualquier otro daño o perjuicio que haya podido sufrir el Usuario con relación a las transacciones realizadas desde su Cuenta Virtual que hayan sido por cualquier motivo, razón o circunstancia rechazados o restringidas.
Users exonerate AL2 from any liability for direct damage, lost profits or any other damage or harm that the User may have suffered in relation to transactions made from their Virtual Account that have been rejected or restricted for any reason or circumstance. In all the cases described above, AL2 will not be responsible (except fraud, the conduct qualified as such by a final judgment of a competent court) for: (i) expenses, damages, losses or harm, direct or indirect, derived from access to, or misuse by the Users, or use in general, of the services provided by the Virtual Account; (ii) delays, interruptions or deficiencies in the services provided by the Virtual Account caused by the Internet service and/or any external factor; (iii) non-functioning or poor functioning of the services provided by the Virtual Account caused by error, omission, interruption, defect, delay in operation or transmission, of elements beyond its sphere of control, including, but not limited to, failures of system or line, failures or defects in your electricity supply, internet, telephony, and other communication channels; (iv) expenses, damages, losses or damages, direct or indirect, caused by computer viruses or system failures of any kind that affect the User; (v) the possible discrepancies between the amount sent and received, or the records and personal consequences that the User or a third party could have; (vi) the expenses, damages, or losses caused by the inappropriate or negligent use by the User that cause the disclosure to third parties of their Password, User Name, User E-mail or any data related to their identification; and (vii) the expenses, damages, or losses caused by the interference of unauthorized third parties to your Virtual Account.
In no case will AL2 be responsible for loss of profits, non-pecuniary damage, loss of opportunity, loss of use, and in general, for any other indirect or consequential damage or loss that the User may suffer, for the transactions carried out or not carried out with the Virtual Account.
It is expressly clarified that AL2 does not constitute a financial institution nor does it provide the User with any banking service.
AL2 establishes that it will keep the funds from the Virtual Accounts in a bank account in its name (“Cuenta Recaudadora”) at Banco Coinag S.A. (“Banco Coinag”). AL2 will not be responsible in any case for the insolvency of COINAG Bank that affects the Collection Account in which the funds are deposited.
In no case will AL2 be responsible for the political and economic situations that could affect Banco Coinag. The User acknowledges and agrees that AL2 will deposit the funds in the Cuenta Recaudadora. AL2 will not be obliged to comply with User Requests if there are different options for redemption, conversion or return of funds. In those cases, AL2 may choose the most convenient and appropriate option in order to quickly liquidate the funds deposited in the Banco Coinag, even when it implies losses, reductions or delays in the deposited funds.
7.2 The User approves the necessary initiatives adopted by AL2 to preserve the technology security of the Virtual Account considering that AL2 always makes its best efforts in this task. In this sense, AL2 will block access to the Virtual Account to any User who exceeds 3 login attempts with wrong Password. The User will provide the collaboration that is required for this, assuming the commitment to maintain the confidentiality of the modifications made by AL2 in the Virtual Account when they are aimed at preserving the unalterable and confidential nature of the information.
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CONFIDENTIALITY, TRANSFER OF DATA AND PROTECTION OF PERSONAL DATA
8.1 The data collected by al2 is due to the requirements for granting the product you are requesting and is for the use and application of our activity and/or any of the member companies of Fersi S.A. and/or any company that in the future is linked and/or a subsidiary of the issuer.
As such, they may be kept on paper and will also be incorporated into the company's systems and/or directly digitally, whose database is owned and controlled by this entity, being duly registered in the national base registry of data. the required data is mandatory.
8.2 With the acceptance of these Terms and Conditions, the User authorizes to request and provide, to any of the controlling companies and/or linked to data processing organizations, information on the credit history and that of its additional ones.
The User recognise and take knowledge that AL2 is empowered to require all the information necessary to comply with the regulations of the Central Bank of the Argentine Republic and others that are applicable to it, and those related to the Financial Information Unit.
For more information on the privacy of Personal Data and cases in which personal information will be disclosed, you can consult AL2's Privacy Policies.
All personal information transmitted is done through a secure application that protects and encrypts the information. Personal information is stored on servers that maintain high security standards and are located outside the country. For more information on the privacy of Personal Data and cases in which personal information will be disclosed, you can consult AL2's Privacy Policies. AL2 will make its best efforts to maintain the confidentiality and security that this section deals with, but will not be liable for damages that may arise from the violation of said measures by third parties that use public networks or the Internet to access said information or in cases where there was fault or negligence of the User. In no case will AL2 be responsible for direct damage, lost profits, or for any other damage and/or harm that the User may have suffered.
The User, by accepting these Terms and Conditions, grants AL2 their prior, express and informed consent so that: (i) collect, process, share, assign, transfer both to Argentina and abroad, and store their personal data in the databases duly registered with the corresponding application authority, including but not limited to information related to your person such as your identification data, contact data, marital status, number of your dependants, social security and tax data, labor data, family data (which includes data from third parties with respect to which the User declares that they have their consent to be able to provide AL2 with their personal data), their status as a Politically Exposed Person and any other data that AL2 considers necessary to provide the services; (ii) processes credit information data of a patrimonial nature related to its economic solvency and credit and Personal Data related to the fulfillment or breach of obligations of patrimonial content; (iii) shares, transfers and/or assigns both to Argentina and abroad (including but not limited to countries with levels of protection lower than those established by the Argentine Republic) to companies of the economic group, business units related to LA2 and /or to third parties with whom AL2 has commercial relations. This authorization may be revoked by the User by reliable communication to AL2; iv) Identify, for the purpose of being able to provide the service, the contacts registered on your cellular device; v) Record, extract and save the representative physical features of your face, prior voluntary access to said records through your Device; and vi) Access information linked to your geolocation.
Users are responsible for the information provided when using the Virtual Account, being responsible for any error in loading the information.
8.3 The User declares under oath that AL2 has notified him in the issue contract and consequently has previously informed him about the content of all the subsections of article 6 of the Habeas Data Law No. 25.326, which is why it is of your knowledge, that your Personal Data related to the credit operations that you conclude with AL2 through the Virtual Account and those related to breaches of the obligations contracted with AL2 will be immediately registered in its database and informed to the Central Bank of the Argentine Republic, as required by the regulations issued by this entity. The User knows and expressly consents that their Personal Data and those related to the credit operations carried out through the Virtual Account are shared with the shareholders and/or related companies of AL2, in order that they may evaluate and decide on possible granting of credits and other financial products.
With the acceptance of this, the User authorizes to request and supply, to any of the companies linked to FERSI S.A. and/or data processing organizations, information about the development of your Virtual account.
8.4 The User declares that, as the owner of their Personal Data, they have been informed of the right to exercise the right of access to them free of charge at intervals of no less than six months, unless they prove a legitimate interest to that effect as established in Art. 14, Subsection 3 of Law 25,326. The National Directorate for the Protection of Personal Data, Control Body of the aforementioned law, has the authority to deal with the complaints and claims that are filed.
8.5 Any expression of will, transmission of messages or data made by the User under an electronic or digital signature, using means of authentication accepted by the User and communicated to AL2 as valid, will be considered as made under a holographic signature. The User accepts that such statements, data and messages will be considered authentic and may not be repudiated by him as long as they have been processed under the means of authentication adopted and communicated to Al2. The User grants the electronic documents thus generated probative force and waives the question of their validity.
To use and/or access some of the Services offered by AL2, Users must provide personal data. The User gives his consent for his personal information to be processed and stored on servers or magnetic media that maintain high standards of security and protection, both physical and technological. For more information on the privacy of Personal Data and cases in which personal information will be disclosed, you can consult AL2's Privacy Policies.
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ASSIGNMENT
AL2 may assign, transfer, delegate or dispose of the rights or obligations derived from this or its contractual position, totally or partially, notifying the User of said act through a notice on the WEBSITE, for which the User gives his consent in case to continue using the service provided.
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TERMINATION OF SERVICE
10.1 The provision of the Services has an indefinite duration. Notwithstanding the foregoing, AL2 is authorized to terminate or suspend the provision of the Services and/or any of the Contents at any time and without giving cause, notifying the User in advance.
10.2 The User may request the closure of the Virtual Account through the communication channels enabled by AL2.
If there are remaining funds, at the closing of the Virtual Account, the User must transfer them to the account of their choice and/or extract them from it, leaving the AL2 Virtual Account with a balance of $0 (zero pesos). After 90 (ninety) days have elapsed and if there are any remaining funds, they will be categorized as "Immobilized Balances" and the User's account will be closed.
10.3 AL2 may terminate the relationship immediately and unilaterally, without the need for interpellation, summons or prior communication, and to claim any damages that may have been caused, in the following cases: (i) if the User breaches these Terms and Conditions; (ii) if THE FALSENESS IN THE CONDITIONS AND INFORMATION PROVIDED BY THE HOLDER, WHICH WERE TAKEN INTO ACCOUNT AT THE TIME OF CONTRACTING, is verified; (iii) if the bankruptcy of the User is declared or requested, or the User is presented in bankruptcy proceedings, or is disqualified from operating or affected by any other situation that makes his insolvency presumed; (iv) if the User is reported by other Users or by the Associated Merchants; (v) if, through an audit or investigation, there are indications or it is discovered that the User is participating or has participated in fraudulent or illicit activities; (vi) if you do not meet the requirements and documentation necessary to be a User that AL2 requests during the entire term of the contract; and/or (vii) DUE TO NON-PAYMENT OF ANY OBLIGATION ASSUMED BY THE HOLDER WITH THE ISSUER.
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PAYMENT SERVICE PROVIDER
11.1 AL2 has the character of payment service provider / Proveedor de Servicios de Pago (hereinafter PSP) in the terms of Communications "A" (BCRA) 6859, 6885 and other complementary and amending regulations of the Central Bank of the Argentine Republic and develops the Services in the framework of the National Payment System described therein. AL2 is limited to offering payment services and is not authorized to operate as a financial institution. The funds deposited in the Virtual Account do not constitute deposits in a financial entity, nor do they have any of the guarantees that such deposits may enjoy in accordance with the applicable legislation and regulations regarding deposits of financial entities.
11.2 AL2 will keep at all times all the funds in the Virtual Accounts of the Users available in sight bank accounts in their name and easily identifiable in financial entities of the Argentine Republic of their choice. AL2 will in no case be responsible for events that affect the availability of the funds deposited in the collection accounts and/or for the insolvency of said financial entities. As a consequence of this, the User acknowledges that AL2 will not be responsible for events not attributable to AL2 that in any way restrict or make totally or partially impossible the free availability of the Users' funds.
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MODIFICATIONS IN THE TERMS AND CONDITIONS
AL2 may modify, update and/or revise the Terms and Conditions at any time without prior notice, making the modified, updated and/or revised Terms and Conditions public on the WEBSITE. All modified, updated or revised terms will be effective immediately upon posting on the WEBSITE. The User will have a period of ten (10) calendar days from the date of publication to reject the new Terms and Conditions and, in such case, request to unsubscribe from the Service. The request to unsubscribe from the Service due to rejection of the new Terms and Conditions will not give rise to any claim by said User.
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THIRD PARTIES
The MOBILE APPLICATION and the WEBSITE may contain links to third party websites and/or applications. AL2 does not guarantee and is not responsible for the contents of said sites. If the User decides to enter them, he does so at his own risk.
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COMPETITION AND APPLICABLE LAW
This agreement will be governed in all its content by the law of the Argentine Republic.
AL2 and the User submit for the purposes of this agreement to the jurisdiction of the Ordinary Courts of the City of Buenos Aires, renouncing any jurisdiction that may correspond to them, including the Federal.
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NOTIFICATIONS AND ADDRESS
15.1 Any communication foreseen throughout the Terms and Conditions, including without limitation, the modification of these documents and fines, charges and prices, may be made through notices through circulars, notifications or notes and/or clarifications and/or placing the text of said communication in the Application and/or by email to the User's E-Mail address. Such communications will be considered as part of these Terms and Conditions. The communications are presumed known by the Users from the date they are made available.
Any communication made through the application and/or to the informed email address will be express and written, and its validity will be presumed with the simple demonstration of the referral by the issuer to the informed address, assuming the holder responsibility to keep it up to date. The owner disclaims all responsibility to the issuer if for any reason not attributable to the issuer the communications that we make to your email address were not received by the owner because the storage capacity of the mailbox has been exceeded, because it is disabled, or if it is not possible to access for any other reason not attributable to the issuer.
15.2 Service channels for the Holder / User: The Issuer provides the holders with the different communication channels so that they can clear up their doubts, make inquiries, claims and/or complaints about the service provided.
Means of consultation and/or claim: Help desk through the application through which you will be attended by an automatic response system and then redirected to an agent if you cannot resolve it; via email.
Email: soporteAL2@al2.com.ar
Postal: to the issuer's work address addressed to any of those responsible for financial user service: Av. Eduardo Madero Street No. 942, 7th floor, Autonomous City of Buenos Aires.
15.3 For all purposes of this contract, AL2 is domiciled at Av. Eduardo Madero nº 942, 7th Floor, CABA, and the User is domiciled at the declared address at the time of registration on the WEBSITE and/or MOBILE APPLICATION or in the last update made of your personal data.
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ANNEXES
The annexes detailed in these Terms and Conditions, the policies established by AL2 and/or documents that can be consulted within the WEBSITE through the following links are an inseparable part of these General Terms and Conditions:
ANNEX 1.- PROCEDURE FOR PAYMENT AND COLLECTION THROUGH THE USE OF QR CODE.-
1. Among the Services available, the User may make transfers, collections and payments through the use of a QR code (“QR Code” and/or “QR Codes”), that is, a quick response code that complies with the rules of interoperability established by the Standardized Payment Interface (IEP) in accordance with the regulations of the Central Bank of the Argentine Republic, whose generation and reading is carried out following the standards of said regulations.
All operations carried out by the User through the use of the QR Code will be understood as consented to by the User, presuming them as valid, legitimate and authentic without the need for any other type of confirmation.
The User acknowledges and agrees that the activity of AL2 is completely unrelated to the consumer relations between the User and the business provider of goods and/or services. Consumer operations that involve a payment by means of a QR Code to a third party, may not be revoked and/or canceled in any case, except in exceptional cases in which a legal provision expressly establishes it. For all purposes, the products or services are understood to be acquired from the supplier businesses, so any claim must be addressed to the latter.
2. The AL2 User will be able to operate with the means of payment linked to their Virtual Account, of the products and/or services marketed by those who accept the payment operation with QR. To make the payment, the AL2 User must:
Enter the AL2 application, which will request access to the camera and then scan the QR code provided to identify the account receiving the purchase funds. The reading of the QR code must always happen before the purchase/recharge process ends. After scanning, the User must enter the amount of the transaction and then confirm it in the application.
Once the QR code is scanned, the operation will be processed automatically.
Once the previous steps have been completed, the application will send the purchase request to the Affiliated Merchant or to any merchant that offers payments with QR.
Once the payment is made by QR, the User will receive the information of the transaction carried out in the application.
In the event that for any reason the operation is not completed, no debit will be made from the user of the Virtual Account.
AL2 only offers a means of payment for Users to carry out operations through the QR system. AL2 is not involved in the relationship between the Users and those who contract with them, so it has no responsibility whatsoever for the products/services that are canceled through this means. For this reason, the Affiliated Merchants and/or the vendors that operate with the Users through this application, assume full responsibility for everything related to the operation, expressly committing to keep AL2 harmless and to indemnify AL2 for everything related to the operations carried out.
ANNEX 2.- PAYMENT OF SERVICES
Users of the Virtual Account with a password enabled to operate will be able to access this bill payment service. To do this, they must enter their Virtual Account, choose the option "Pay Services" and follow the steps indicated in the application.
The bill payment functionality is a service provided by Servicio Electrónica De Pago S.A. (“SEPSA”), which has an electronic payment and/or collection system for services provided by those companies, public bodies or other affiliated entities, to their clients or consumers, called “Easy Payment Service”.
In order for AL2 to comply with the payment instructions given by the User, the User must have sufficient funds in their Virtual Account.
The User accepts that the amount for the payment of the invoice will be debited immediately from his Virtual Account and acknowledges that the accreditation of the payment in the service may take up to 72 hours.
The use of the service by the User cannot be for commercial purposes.
AL2 will not be responsible for the limitations that service companies place to allow operations through AL2. Nor will it be for the taxes levied on operations, which will be applied without prior consultation and as indicated by the collecting agency.
The system may eventually be unavailable due to technical difficulties or Internet failures, or for any other circumstance unrelated to AL2; in such cases, efforts will be made to restore it as quickly as possible, without any type of responsibility being attributed to it. AL2 will not be responsible for: A) failures in the SEPSA system or delays in the accreditation of amounts; B) the possible discrepancies between the content of the electronic invoices and debt information uploaded on the site by the service companies and the printed invoices in paper and/or digital format that the User may receive directly from the service companies, or the personal records that the User had regarding their consumption; C) the expenses, damages, or losses caused by the inappropriate or negligent use by the User that cause the disclosure to third parties of their password, the content of the site of the electronic invoices available on the site, and the use of the Mis Payment system. accounts; SEPSA payment; D) the expenses, damages, or losses caused by the interference of unauthorized third parties to the name of the Users.